At Shrivastava Law Associates, we assist businesses and individuals in addressing consumer protection matters with a balanced and practical approach. Our team advises on rights, obligations, and dispute resolution under the Consumer Protection Act, ensuring that clients are well-prepared to handle claims, complaints, and regulatory requirements.

We recognise that consumer disputes can directly impact reputation and business continuity. Accordingly, we focus on timely advice, effective representation, and strategies that aim to resolve disputes efficiently while protecting long-term interests.

Our Areas of Focus

• Consumer Disputes & Complaints
  Representation before District, State, and National Consumer Commissions in a wide range of consumer disputes.
• Defence for Businesses
  Advising and defending manufacturers, service providers, and sellers against consumer complaints and claims.
• Product Liability & Deficiency of Service
  Handling matters relating to defective products, deficiency in services, and unfair trade practices.
• E-Commerce & Digital Platforms
  Advising e-commerce businesses and digital service providers on compliance and consumer-related risks.
• Drafting Terms & Policies
  Assisting in drafting consumer-facing documents such as terms of service, disclaimers, warranties, and return/refund policies.
• Mediation & Settlement
  Supporting clients in resolving disputes through negotiation, mediation, and settlement mechanisms.
• Regulatory Compliance
  Advising on compliance with consumer protection laws, advertising standards, and evolving regulatory requirements.

Why Clients Work With Us

• Practical and commercially aware legal advice
• Strong representation across consumer forums
• Experience in handling both individual and business-side disputes
• Focus on timely resolution and risk mitigation
• Clear communication and responsive support

Our Approach

We begin by understanding the nature of the dispute, the client’s position, and the potential legal and commercial implications. Based on this, we develop a clear strategy whether it involves defending a claim, pursuing relief, or resolving the matter through settlement.

Our focus remains on achieving efficient outcomes while minimising disruption, protecting reputation, and ensuring compliance with applicable consumer protection laws.